Refund Policy

At MedicalMartBD, customer satisfaction is our priority. If you are not entirely satisfied with your purchase, we are here to help. Please review our refund policy below to understand your rights and our processes.

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• The item must be unused and in the same condition that you received it.
• The item must be in its original packaging.
• You must provide a proof of purchase (receipt or order confirmation).
• The request for a refund must be made within 7 working days of receiving the product.

2. Non-Refundable Items

The following items are non-refundable:

• Items marked as final sale or clearance.
• Perishable goods (such as medicines or food products).
• Personal care items (such as skincare or hygiene products, if the packaging has been opened).
• Any item that is damaged or used beyond its original condition.

3. Process for Refunds

If you wish to request a refund, please follow these steps:

• Contact our customer service team at +880 1717-779280 or via email at [email protected] to initiate the refund process.
• Provide details of your order and the reason for your refund request.
• Once your request is approved, we will provide you with instructions on how to return the item.

4. Return Shipping

• Customers are responsible for paying the return shipping costs unless the return is due to a defective or incorrect item received.
• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Processing Refunds

• Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
• If your refund is approved, it will be processed, and a credit will be automatically applied to your original method of payment within 7-10 business days.

6. Late or Missing Refunds

If you haven’t received a refund yet:

• Check your bank account or payment method again.
• Contact your credit card company; it may take some time before your refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us at [email protected] or +880 1717-779280

7. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us for further instructions.

8. Contact Us

If you have any questions about our refund policy, please contact us:

• • Phone: +880 1717-779280
  • Email: [email protected]
  • Address: G.P.Cha. 148 Mahakali TB Gate ( পুরাতন ব্রাক ইউনিভার্সিটির পিছনের বিল্ডিং তৃতীয় তলা ) Dhaka 1212