Shipping & Delivery Policy

At MedicalMartBD, we aim to provide reliable and timely delivery for all of our customers. Please carefully read the following shipping and delivery terms, which apply to all orders placed through our website.

1. General Shipping Information

  • Shipping Locations: We currently offer delivery across Bangladesh. If you are located outside Bangladesh, please contact our customer service team for international shipping inquiries.

  • Shipping Costs: Shipping costs vary depending on your location and the size of your order. The exact shipping fee will be calculated and displayed at the checkout before you confirm your order.

2. Shipping Times

  • Standard Delivery: Most orders are processed within 1-2 business days after the payment is confirmed. Delivery typically takes between 3-7 business days from the time of dispatch, depending on your location.

  • Express Delivery: For faster service, express delivery options may be available in select areas. This will incur an additional charge and typically reduces the delivery time to 1-3 business days.

  • Delivery Delays: While we strive to deliver your order within the specified time frame, delays may occur due to unforeseen circumstances, such as weather conditions, courier delays, or national holidays. In such cases, we will notify you and do our best to ensure timely delivery.

3. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to track your shipment. You can use this number to follow the progress of your order until it reaches your door.

4. Delivery Partners

We work with trusted delivery partners to ensure your items reach you safely. The choice of delivery partner may vary based on your location, the size of the order, and other factors.

5. Failed Delivery Attempts

If you are unavailable to receive your order at the time of delivery, our delivery partner will attempt to contact you for re-delivery or will leave instructions for collection. If we cannot deliver the package after multiple attempts, the order may be returned to our warehouse. In such cases, you will need to contact our customer service to arrange re-delivery, which may incur additional shipping fees.

6. Delivery Address

Please ensure that your shipping address is entered accurately at checkout. MedicalMartBD is not responsible for any delays or failed deliveries due to incorrect or incomplete address details. If you need to change your shipping address after placing an order, please contact our customer service immediately. Address changes may delay shipping times.

7. Shipping Restrictions

Certain products may have shipping restrictions due to local regulations or logistical challenges. If your order includes restricted items, we will inform you before processing the order.

8. Damaged or Lost Items

If your order arrives damaged, or if you believe it has been lost in transit, please contact us within 48 hours of receiving your package, or within 7 days of the estimated delivery date if the order has not arrived. We will work with the courier service to resolve the issue.

9. Contact Us

If you have any questions or concerns regarding your order’s shipment or delivery, please contact our customer service team: